Customer Care

Terms of Service

Please read these Terms carefully before using our site or making a purchase.

Overview

This website is operated by Swarelle. Throughout this site, "we," "us," and "our" refer to Swarelle. By visiting this site or purchasing from us, you agree to the terms and conditions set out below ("Terms"). These Terms apply to everyone who accesses or uses the site, whether browsing, purchasing, or otherwise interacting with our content and services.

Please read these Terms carefully. If you do not agree with any part of them, you should not use this website or make a purchase. We may update these Terms from time to time by posting changes to this page. Continuing to use the site after changes are posted means you accept the revised Terms.

Our store is built and hosted on Shopify, which provides the underlying e-commerce platform that allows us to sell to you.

Section 1: Eligibility

By using this site, you confirm that you are at least the age of majority in your place of residence, or that you have permission from a parent or guardian to use the site if you are a minor.

You agree not to use our site or products for any unlawful purpose, and not to violate any applicable laws while using our Service, including intellectual property laws. Transmitting viruses, malicious code, or anything designed to disrupt the Service is strictly prohibited and will result in immediate termination of your access.

Section 2: General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason.

Information you submit through the site may be transmitted across various networks; while we take reasonable care, we cannot guarantee complete security for non-payment data. Payment information is always encrypted during transmission.

You agree not to copy, resell, or exploit any part of our Service without our prior written consent.

Section 3: Accuracy of Information

We aim to keep information on this site accurate and current, but we cannot guarantee that everything displayed (including product descriptions, pricing, and availability) is free of error at all times. Content on this site is provided for general informational purposes and shouldn't be relied upon as the sole basis for any decision.

We may update or modify the site's content at any time without obligation to notify you of such changes.

Section 4: Pricing, Currency, and Service Changes

All prices displayed on this site are in United Arab Emirates Dirhams (AED) unless otherwise stated. Prices for our products may change without notice. We may modify, suspend, or discontinue any part of the Service at any time, and we are not liable to you or any third party for doing so.

Where available, Cash on Delivery (COD) is offered as a payment method at checkout. If you place an order using COD and refuse or fail to accept delivery, we reserve the right to charge a re-delivery or restocking fee, decline future COD orders from you, or cancel the order in accordance with our Refund Policy.

Section 5: Products

We make every effort to accurately represent our products, including colors and images, but we cannot guarantee that your device's display will render colors identically to the physical product.

We reserve the right to limit the sale of any product, by quantity, geography, or otherwise, and to discontinue any product at any time without notice.

Section 6: Order and Account Accuracy

We reserve the right to refuse or cancel any order, including orders that appear to be placed in bulk for resale purposes, or that share billing/shipping details with another flagged order. If we cancel or modify an order, we'll attempt to notify you using the contact details provided at checkout.

You agree to provide accurate, current information when placing an order, and to keep your contact and payment details up to date.

Section 7: Third-Party Tools and Links

Our site may occasionally link to or use third-party tools or websites that we don't control. We provide access to these "as is," without warranty, and we're not responsible for their content, accuracy, or your interactions with them. Any use of third-party tools linked from our site is at your own discretion and risk.

Section 8: Customer Submissions

If you send us feedback, suggestions, or other content, you agree we may use it freely without compensation or obligation of confidentiality. You agree not to submit anything unlawful, abusive, or infringing on someone else's rights, and you're solely responsible for anything you submit.

Section 9: Personal Information

Any personal information you provide through this site is handled according to our Privacy Policy.

Section 10: Errors and Corrections

Our site may occasionally contain typographical errors or inaccuracies related to pricing, descriptions, or availability. We reserve the right to correct these at any time, including after an order has been placed, and to cancel any order affected by such an error.

Section 11: Prohibited Uses

You may not use this site for any unlawful purpose, to harass or discriminate against others, to submit false information, to interfere with the site's security or functionality, or to collect other users' personal information without consent. We reserve the right to terminate access for anyone violating these terms.

Section 12: Disclaimer of Warranties

We don't guarantee that your use of this Service will be uninterrupted, secure, or error-free. The Service and all products are provided "as is" and "as available," without warranties of any kind beyond what's expressly stated.

To the fullest extent permitted by law, Swarelle shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or any product purchased through it.

Section 13: Indemnification

You agree to indemnify and hold Swarelle harmless from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or violation of any law or third-party right.

Section 14: Severability

If any part of these Terms is found to be unenforceable, that provision will be limited to the minimum extent necessary, and the remaining Terms will stay in full effect.

Section 15: Termination

These Terms remain in effect until terminated by either party. We may terminate or suspend your access at any time if we believe you've violated these Terms, without prior notice.

Section 16: Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi. You agree that the courts of Abu Dhabi shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Section 17: Entire Agreement

These Terms, along with any policies referenced on this site, represent the entire agreement between you and Swarelle regarding your use of the Service, superseding any earlier agreements or understandings.

Section 18: Changes to These Terms

We may update these Terms at any time by posting changes to this page. Your continued use of the site after changes are posted constitutes your acceptance of the revised Terms.

Section 19: Contact

Questions about these Terms can be sent to us at swarelleae@gmail.com or Swarelle AE, Abu Dhabi, United Arab Emirates.

Swarelle — swarelle.ae