Warranty Policy
Customer Care
Warranty Policy
We stand behind the quality of our finishes. Here's exactly what our 1-year warranty covers.
What's Covered
Every Swarelle gold and rose gold piece is covered by a 1-year warranty against premature color fading of the PVD finish, starting from your delivery date.
If the gold or rose gold finish on the outward-facing surfaces of your strap fades unusually early under normal, careful wear, we will replace your strap at no cost.
Warranty coverage is conditional on the product being cared for according to our Care Guide. Claims showing signs of improper care, as described below, will not be approved.
What's Not Covered
✦ Fading between the links. The contact points between links or chain segments experience the highest friction of any part of the strap and will naturally show wear faster than the outward-facing surfaces. Fading in these specific areas is expected with normal wear and is not covered under warranty.
✦ Clasps, closures, and mechanisms. Clasp function, magnetic closures, and adjustment mechanisms are not covered under this warranty.
✦ Structural or link defects. Chain, link, or bangle structure is not covered under this warranty.
✦ Stones and crystals. Loosening, loss, or damage to cubic zirconia or other set stones is not covered under this warranty.
✦ Silver stainless steel pieces. As these are uncoated 316L stainless steel, this warranty (which covers PVD gold and rose gold finishes) does not apply.
✦ Damage from improper care. Fading or damage caused by prolonged exposure to water, lotion, perfume, chemicals, or abrasive contact, or any use inconsistent with our Care Guide, is not covered.
How to File a Warranty Claim
If you believe your strap's finish has faded prematurely, email us at swarelleae@gmail.com with:
✦ Your order number and purchase date
✦ Clear, well-lit photos showing the faded area(s), including the outward-facing surfaces where fading is visible
✦ A short description of how the strap has been worn and cared for
We review each claim individually. We may ask follow-up questions to help us understand the wear pattern before making a decision.
Resolution
If your claim is approved, we will send you a replacement strap in the same style and finish at no cost. We do not offer repairs, refunds, or store credit under this warranty, replacement is the only resolution offered.
This warranty is separate from our Refund Policy, which covers items that arrive damaged or defective. If your order just arrived and appears damaged, please refer to our Refund Policy instead.
Questions?
Reach us at swarelleae@gmail.com with any questions about your warranty coverage.
Swarelle — swarelle.ae