Customer Care

Care Guide

Your Swarelle piece is built to last. A little care goes a long way in keeping it looking as beautiful as the day it arrived.

Everyday Care

✦ Minimize exposure to lotions and perfumes - Apply these before putting your strap on, and let them fully absorb first.

✦ Avoid prolonged water exposure - Remove your strap before showering, swimming, or washing your hands where possible.

✦ Keep away from harsh chemicals - Cleaning products, chlorine, and alcohol-based sanitizers can affect the finish over time.

✦ Put it on last, take it off first - When getting ready, add your strap after makeup and fragrance, and remove it before washing up.

Cleaning

To keep your strap clean and shiny, gently wipe it with a soft, dry or slightly damp cloth after wear. Avoid submerging it in water or using abrasive materials, jewelry cleaners, or polishing compounds, as these can affect the finish.

Storage

When you're not wearing your strap, store it in the pouch it arrived in, away from direct sunlight and humidity. This helps protect the finish and keeps it ready to wear whenever you reach for it.

A Note on Our Finishes

Our gold and rose gold pieces are finished with a PVD (Physical Vapor Deposition) coating over a 316L stainless steel core, gentle on skin and resistant to fading with everyday care. Like any fine finish, its longevity depends on how it's worn and cared for. Following the guidance above will help it hold its shine for years to come.

Adjusting Your Strap

If your strap requires resizing, please refer to the fit instructions included with your specific style, some adjust in seconds by hand, while others use a link-removal or sizing tool. If you've misplaced your instructions or need extra links, contact us at swarelleae@gmail.com and we'll help you out.

Questions?

We're happy to help with any care questions specific to your piece. Reach us at swarelleae@gmail.com.

Swarelle — swarelle.ae